We had intervened and communicated with the casino on the player’s behalf. After further discussion, the casino had moved to the next stage of account verification, which was a video call. Subsequently, there had been a delay in the player receiving his winnings. Upon our enquiry, the casino had confirmed that the player’s account was unfrozen and the player had confirmed receiving his winnings in full. We had thanked both the player and the casino for their cooperation and marked the complaint as resolved. The player from Greece had a frozen account at Mostbet despite having previously successful deposits and withdrawals.
Player is experiencing an undefined problem.
He had sent all necessary documents for verification and he had been informed the process would take up to 3 days. After we contacted Mostbet Casino, we were informed that the player’s account had been unfrozen. The player from Canada had repeatedly requested self-exclusion from the casino in November and December of 2023 via chat and email but had received no response.
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The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as ‘resolved’ in their system.
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The casino is a member of the Microgaming group, which also has a reputation for the gamification of lottery drawings. The online casino is a fairly new site in the online gambling scene, and offers players a promising package of activities and promotions that may attract even new players. Players can find games such as Live Dealer Roulette, Live Dealer Blackjack, and Live Dealer Punto Banco.
Player’s account verification and withdrawal is delayed.
The player confirmed he was then able to access his account and request a withdrawal. 2 days later we received a confirmation that the money was successfully withdrawn so the complaint was closed as resolved. The player from Mexico had experienced a prolonged issue with account verification at Mostbet casino which had frozen his account and delayed the withdrawal of 47k.
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Consequently, we were unable to investigate the issue further and had to reject the complaint. When evaluating online casinos, we meticulously analyze each casino’s Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
Case closed
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The player from India had raised a complaint about Mostbet Casino, stating that his deposit of 20,000 INR had not been credited to his casino account. Despite providing the casino with proof of transaction from his bank, the issue had remained unresolved. The casino had claimed that the deposit was unsuccessful and the funds should have returned to the player’s bank account.
Player is facing blocked account during KYC procedure.
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Player’s account is blocked for Identification Verification
After waiting for a scheduled video call for verification that was delayed by 1.5 months, he received no response to his follow-up inquiries. This is a modern platform where you can find everything to have a good time and earn real money. If you love gambling, then MostBet can offer you online casino games at real tables and much more. This betting platform operates on legal terms, as it has a license from the commission of Curacao.
Player’s deposit has never been credited to his casino account.
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After resubmitting the same verification documents as before, he was scheduled for a video call in 3.5 weeks. He sought to understand the reason for the account freeze and the delayed verification. The player from Algeria had been unable to verify their mobile number for a week, which prevented them from making withdrawals. Despite reaching out via email and chat, the casino’s mostbet uz registratsiya customer support was unresponsive and did not provide the confirmation code or any explanations. The complaint was marked as ‘resolved’ in the system, and the player was encouraged to reach out for future assistance if needed. The video slots and classic casino games offer a variety of ways to play, including credit card, e-wallet, Neteller, bank transfer and many more.
Player’s struggling to withdraw his winnings.
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Player suspects funds were stolen from his account.
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Player struggling to close an account.
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The player from Peru had her account locked and was told to wait 60 days for access after submitting documents. Despite the promised timeline, it had been over 120 days without account access or the ability to withdraw her funds of $350. Furthermore, password recovery wasn’t working and customer support had stopped responding. The complaint was closed as unresolved due to the casino’s failure to provide timely updates and resolve the issue, suggesting intentional stalling. The player was advised to submit a complaint to the licensing authority, Curaçao Antillephone N.V. The player from Russia had completed the verification process but had not received the required withdrawal code via mobile phone for 2 months.
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The player from Poland had experienced a delay in one of his four cash withdrawal requests from an online casino. Despite assurances from customer service, the payment had not been processed within the stated 72 hours, leading to the player’s complaint. We had advised the player to wait for at least 14 days before escalating the issue. The casino confirmed that the delayed payment of 4,000 zł had been credited to the player’s account. The player confirmed the receipt of his funds, and we had marked the complaint as resolved.
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The player’s withdrawal request had been rejected multiple times without a clear explanation. After communication with the casino and the intervention of the Complaints Team, the issue had been successfully resolved. The player’s withdrawal had been accepted and the funds had been paid into his account within two hours. The player from the United Arab Emirates had deposited 30 USDT on June 9, 2024, but the amount had not been credited to his account. Despite contacting customer service and sending an email to support, there had been no response. After the player reported the issue to us, the casino contacted him and resolved the issue, crediting the amount to his account.
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